Name: Tess
Home: St. Louis
American Airlines Gripe
This weekend, I'm going to a wedding in Durham, NC. When I saw a reasonable fare online at the beginning of July, I called the friend I would be staying with to confirm the dates. In my excitement talking to her, I entered my email address incorrectly on the American Airlines web site.
Worried that I wouldn't be able to receive my e-ticket, I called American Airlines and spoke to a representative. She cleared everything up in the space of a minute, and I hung up happy to have been helped by such a competent person.
But today I looked over my e-tickets and realized that a fee had been added. Despite the fact that I had originally booked my tickets on the AA web site, American had added a $10 fee for "Telephone Ticketing Service"--without telling me.
That's right. I paid $10 for the privilege of talking with a customer service representative.
I'm in shock, but at $10 a pop I can hardly afford to call back. Instead, I'm going to email them, and I'll update my readers in the comments section with what American has to say.
* * *
Here's a copy of my email to them:
Dear Customer Service:
I booked the above flight on the AA web site. After I had ordered the tickets, I realized I had typed in my email address wrong, so I called customer service.
The woman I spoke with was very helpful and cleared up the problem in a minute. I was left with a very positive feeling towards AA customer service.
However, when I looked over my e-ticket today, I was upset and confused to see a $10 "Telephone Ticketing Service" fee had been added, even though I had booked my tickets on the web site. I can only assume there is some mistake, especially since the customer service representative mentioned nothing about such a fee. If it is not a mistake, I find it outrageous that American Airlines would charge $10 to correct a simple error, especially without informing their customers of the fact.
Please remove that charge from my credit card.
Thank you very much for your time. I look forward to hearing from you. I have posted this story on my blog and would like to update my readers about the resolution of this matter.
Sincerely,
Tess Thompson
Worried that I wouldn't be able to receive my e-ticket, I called American Airlines and spoke to a representative. She cleared everything up in the space of a minute, and I hung up happy to have been helped by such a competent person.
But today I looked over my e-tickets and realized that a fee had been added. Despite the fact that I had originally booked my tickets on the AA web site, American had added a $10 fee for "Telephone Ticketing Service"--without telling me.
That's right. I paid $10 for the privilege of talking with a customer service representative.
I'm in shock, but at $10 a pop I can hardly afford to call back. Instead, I'm going to email them, and I'll update my readers in the comments section with what American has to say.
* * *
Here's a copy of my email to them:
Dear Customer Service:
I booked the above flight on the AA web site. After I had ordered the tickets, I realized I had typed in my email address wrong, so I called customer service.
The woman I spoke with was very helpful and cleared up the problem in a minute. I was left with a very positive feeling towards AA customer service.
However, when I looked over my e-ticket today, I was upset and confused to see a $10 "Telephone Ticketing Service" fee had been added, even though I had booked my tickets on the web site. I can only assume there is some mistake, especially since the customer service representative mentioned nothing about such a fee. If it is not a mistake, I find it outrageous that American Airlines would charge $10 to correct a simple error, especially without informing their customers of the fact.
Please remove that charge from my credit card.
Thank you very much for your time. I look forward to hearing from you. I have posted this story on my blog and would like to update my readers about the resolution of this matter.
Sincerely,
Tess Thompson
posted by Tess | 5:58 PM
2 Comments:
American lost my bags on the way to Dallas. They're on my pooplist at the moment.
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